Any Question?

• You can examine the confirmation emails of your bookings in My bookings below My account. We will also send you an email to confirm that your booking is valid along with the voucher.

Beetrip has 3 types of transport for airport transfer services including:

7-seat car (Economy) – can fit from 1 to 3 passengers and 3 pieces of luggage

16-seat car (Economy) – can fit from 1 – 8 passengers and 8 pieces of luggage.

4-seat car (Luxury) – can fit from 1 to 2 passengers and 2 pieces of luggage.

They are all for Private Airport Transfer Services, which means you do not have to share the vehicle with anyone else, apart from your driver, yourself, family or friends.

Since Beetrip website mainly uses Paypal and Onepay payment gates. If you cannot make the via one of them, please go back to your booking and choose.

This should be the arrival time on your flight ticket.

In this case, you cannot adjust your current booking with us. Hence, please feel free to make another booking and payment. We only count and process the booking with the successful payment.

Our staff or representative will wait for you at the arrival hall with “Your Name” on a welcome board. Then guide you through the custom and bag claim points. Afterwards, our staff will lead you to see the driver, who is waiting for you at Column 10 at Tan Son Nhat International Airport – Ho Chi Minh City Airport and will be transferring you to your hotel/accommodation.

This is very important to not only us, but also you. Since we only follow the information you have summited to us while you are making a booking. If you do not double check to ensure it is correct and confirm to us. We will not be able to take any responsibility for affecting your booking.

• For most bookings, the validity of your promotion codes depends on the selected booking date. You can find the details of your code validity in the promotion email we send to you. Normally, it is valid for 1 month from the date you receive the email.

You can fill your information including flight number, time, hotel name, and address in the “Note” text box during the checkout.

• We offer free pick up and drop off in the center districts (District 1, district 3 & district 5) in Ho Chi Minh city, and in Ha Noi Old Quarter.

• You can check out our tour cancellation policy HERE